Refund policy
Refund Policy
Personalised Products
All of our products are made to order and personalised specifically for you.
Before production
Every order includes an engraving proof before production begins.
We'll email your proof for approval, and nothing will be engraved until you're happy to proceed.
One round of minor amendments is included where possible.
If we can't produce a final engraving proof that you're happy to approve, we'll cancel your order and issue a full refund.
After proof approval
Once you've approved your engraving proof, production will begin.
As your item is then being personalised specifically for you, your order can no longer be changed, cancelled or refunded unless it is faulty or incorrect.
Faulty or incorrect items
Please inspect your order as soon as it arrives.
If your item is faulty, damaged during delivery, or we've made an error with your order, please contact us within 30 days of receiving it at hello@littlemerchcompany.co.uk. We'll work with you to resolve the issue as quickly as possible.
Returns
Because our products are personalised and made to order, we cannot accept returns simply because you have changed your mind after approving your engraving proof.
This does not affect your statutory rights.
Contact us
If you have any questions about your order or this policy, please contact:
